Derby Teaching Hospitals NHS Foundation Trust have been very approachable when discussing issues faced by Deaf patients this has led to changes being made within the hospital that not only benefit Deaf people but other hard to reach groups from the community.  Deaf people now understand how and are making their views known to the Trust through the Health deaf forums organised by Derby Deaf Forum and BDA which in turn has greatly improved the Deaf persons patient experience.

Following the advice from Robin Ash, the BDA’s Access & Inclusion Officer, simple adaptations have enabled Deaf people to be independent and confident when accessing facilitates at the hospital and, therefore, reduce stress, anxiety and confusion which can lead to further health issues.

The video has been created to showcase the work done with various community groups and how this work has improved access to the hospital as a whole. The attitude Derby Teaching Hospital NHS Foundation Trust shows to the various groups and the passion to strive for improvement has meant that they have won the Friends and Family Test Award for the Best Accessibility Initiative.  This video was shown at the 'Patient Insight and feedback Conference' organised by NHS England in March 2016.

The British Deaf Association would like to congratulate Derby Teaching Hospitals NHS Foundation Trust and the local deaf community for their well-deserved award.